We order here very regularly. It’s best to order from the app and pick up. Although it feels like they give you more when you order in store as opposed to picking up the salad. We always love the salads, it’s always fresh and the staff is always nice.
I ordered a couple of salads for delivery through sweetgreen's app and for some reason both arrived with NO lettuce (no romaine nor spinach that I ordered) .I don't really understand how this could happen unless the restaurant ran out of all lettuce, but they never contacted me and I find it hard to believe a salad company ran out of lettuce. So I was left with two measly, half filled bowls (see picture). This location has some quality control issues for sure it seems. I like sweetgreen but I would not recommend this location.
I ordered online for pickup, two salads. First; The app does not tell you how long it will take until after you place order, but they do tell you that your cannot cancel your order after it is placed. So, it can't take all that long on a Sunday night at approx 6:45, right? Well, the app gave me a pickup time of approx 75 minutes. I did try and call. But this place cannot be contacted. A VRU comes on with instructions/information, and will transfer you to tech support for help with the app, but no local store contact available. So, I decide to head down figuring the app really does not have real-time info on store activity. I get there about 20-25 minutes before, and my order was not ready. But I notice the store is not really busy, it has a steady flow of 2 to 3 customers but that's it. Meaning that online orders are not inserted in line (such as at Starbucks) but being handled separately when not servicing a walk-in. I also notice no one is much happy working here on a Sunday night (I think there were three at most working, though a fourth would show up - maybe it was rotating break, but in any case it was not like there was a walk-in rush). My order did show, though they have no call out or notification (it will show up on phone awhile later) I missed it for a couple minutes. Second; When I got home and open our salads I had two thoughts: how cheap, and how disgusting. There is hardly much if you ordered a protein such as chicken. It is chucked full of lettuce (cheap), any about a 1/4 cup of chicken if that. And the avocado (see pictures), no doubt the most expensive part of both salads, were disgusting. And it is not like the avocado was rotten inside, it was readily apparent, meaning the employee had no problems serving us garbage. I had already registered a complaint online about having to place a non-cancellable order before I knew the pickup time and figured when responded to I would show them pics of the salad too. But several days have gone with no response to my complaint so obviously the ownership cares about as much as the employee who put rotten avocado in our salads.
I used to order from this place weekly, but got two consecutive weeks of rotten leaves in both salad bowls. Lost my business
YES. slaads are fantastic. $13 or less for a vegetarian salad (I get the green goddess ranch). Always ask for extra dressing
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